Privacy Policy

At Stackroom, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, and organization details when you create an account. We also collect data about the assets you track and the locations you manage using our service.

2. How We Use Information

We use the information we collect to operate, maintain, and improve our service, communicate with you, and personalize your experience. We do not sell your personal data to third parties.

3. Cookies and Analytics

This website uses Mixpanel, an analytics service, to understand how visitors use it: which pages are viewed, how far people read, and which link or campaign brought them here. Mixpanel keeps an identifier in your browser's local storage, which works like a cookie, so it can recognise a returning visit. We use this only to improve the site. We do not sell it or use it for advertising.

If you are in the European Union, the European Economic Area, the United Kingdom or Switzerland, analytics only runs if you agree to it. We ask on your first visit, and nothing is measured before you answer. Elsewhere, analytics runs by default. Wherever you are, you can switch it on or off at any time from “Cookie settings” at the bottom of every page. Turning it off stops measurement and removes what analytics stored in your browser. We also treat your browser's Global Privacy Control and Do Not Track signals as a request not to be measured.

To show prices in your currency, and to know whether to ask before measuring, we look up your country from your IP address, using Cloudflare or, where that is unavailable, a third-party lookup service. The result is not stored. The site also keeps a few things in your browser that it needs to work: your currency region, your light or dark theme, and your cookie choice itself. None of these are used for tracking.

4. Website Chat

If you use the chat assistant on this site, we store the messages you send and the replies you receive, along with the pages you were viewing and the country we resolved for pricing. We use this to answer your follow-up questions, to improve the answers we give, and to get back to you if you ask us to. The assistant keeps a random identifier in your browser's local storage so your conversation continues as you move between pages — it contains nothing about you.

Your messages are sent to our AI provider to generate a reply. The assistant can only read this public website and our published plan prices; it has no access to any customer account or data. You can delete a conversation at any time with the “Forget me” link in the chat panel, which removes it from our servers as well as your browser. Conversations that do not lead to an enquiry are deleted after 90 days.

5. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your personal information, but remember that no method of transmission over the Internet is 100% secure.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact our support team.